Privacy policy

Charge Round is the controller for personal data described here. Contact: support@chargeround.com or +44 20 3479 2354.

Depending on how you use Charge Round, we may collect:

Rental data: payment confirmation, time out, time back, station, and device-level logs needed to unlock a bank. We do not store your full card number.

Venue requests: venue name, your name, email, phone if you give it, and the note you send us. We email those details to support@chargeround.com so we can reply. We do not store them in a database unless you later agree host terms.

Support: whatever you email or tell us so we can fix a rental or a station.

Website: the pages you hit and standard server logs (IP address, time, browser). We do not use marketing trackers or ad pixels on this site.

To run a rental (contract): take payment, unlock a bank, handle returns and late or loss fees.

To talk to venues (legitimate interests or steps toward a contract): reply to a host request and arrange an install.

To support you (contract / legitimate interests): swaps, refunds and fault reports. Email support@chargeround.com.

To keep the service secure and improve it (legitimate interests): logs, fraud checks, fixing stations.

Where the law requires it: tax, accounting and responding to a lawful request.

Card and wallet payments are processed by a payment provider. They handle card data under their own terms. We receive a payment result, not your full card number.

We share data with people who help us run Charge Round: payment providers, hosting, and email delivery. We do not sell your data.

We may share data if the law requires it, or if Charge Round is sold or merged, with the new operator bound to this policy or an equivalent one.

Rental and payment records are kept for as long as we need them for returns, fees, disputes and tax. Venue enquiries are kept while we are talking to you and for a reasonable period after. Support threads are kept long enough to resolve the issue. Server logs are rotated on a short cycle.

You can ask for a copy of your data, corrections, deletion, a restriction, or a portable copy, and you can object to some uses. Contact support@chargeround.com or +44 20 3479 2354. You can also complain to the ICO at ico.org.uk.

See our Cookies page. This marketing site does not use third-party advertising or analytics cookies. If a rental checkout needs a session cookie to complete payment, that cookie is essential and lasts only for the session.

Charge Round is not aimed at under-18s paying on their own. We do not knowingly collect children's data to market to them.

We may update this policy. The date at the top of the page is the latest version. Related terms are in our Terms of use.